becauseimnew
Planner-aholic
- Joined
- Jan 14, 2020
what a mess. Hope you can get it worked out. You might want to wait a couple of days before calling, seems like they are overwhelmed with calls.I am having a SW issue. They dropped our return route to our local airport and have rerouted us. Except the route they put us on has the second segment leaving hours before the first segment has even arrived. Apparently they've invented teletransportation at Southwest, or they want me to parachute out and swim. Sigh.
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I spent HOURs on chat this morning. They won't send me to the other airport near me without charging a fare difference. They won't change one of the segments to a different connecting airport- kept saying that's changing the city pairs, uh no. After spending hours on this for 10 passengers, I am nowhere and I just want to cry. I cannot even cancel or modify this on my own online- it won't allow it.
I wouldn't even take two connections to get to Europe and now that's what I am being forced into it to get home from the Caribbean.
Twitter doesn't respond. Chat is useless. Anyone know how to actually talk with a human supervisor who can make some headway on this?
SW has been letting down so many people. We have so many SW points + CP (working on CP2, I'm not really sure that was the right move). But then again all airlines are making way too many flight changes. I have Delta, United, American & SW flights booked and they've all but Delta have messed with my flights.