Well.... Just thought I would add my 2c on the cancellation of the 11/30 voyage.. We had laft home in a snowstorm on Wednesday morning 11/27 after talking to
DCL on Tuesday night. Got to OKW, and found out on the local news that the cruise had been cancelled. What followed was not pleasant... As I spent the last 40 minutes reading the posts in this thread, the experience seems to have been shared by Tom, although I think his resolution was better. After a number of calls, disconnects, etc. , the only info I could get was that we could reschedule, or get a refund and 50% off a future voyage. At this point it is Wednesday before a holiday, and we have no place to stay starting Saturday...with little or no hope of getting a flight back home that weekend.. DCL seemed uninterested in the airfare portion of the saga. Since it was not booked through them, they said I could write a letter to Guest Communications .. Not much help on 11/27.... As we discussed the situation Wed, night/Thurs. AM , we decided to reschedule.... Called DCL on Fri. AM, at 8AM, was told there were blackout weeks (Easter, Christmas, Thanksgiving).... but were then told that because we had a discounted rate, we could NOT reschedule .. only option was refund.. Now running out of patience and options, we called the WDW TA reservations # , and after about an hour, got Coronado Springs, but not for the whole time.. only through 12/5. We were on our own for 12/6. . Was told that they were offering the 11/30 cruisers the TA "last minute " rate . ...... There was no mention of any other monetary or other accomodation. Later in the week, we inquired about the availability of Coronado Springs for Friday night 12/6. Talked to the front desk.. they had rooms available but only at full rack rate ... talked to manager and said we were supposed to be on the 11/30 cruise... uninterested ... rack rate only...
With school and work vacation schedules, it's not as easy as DCL would have made it seem to "use the 50% off" ... Very disappointed with DCL's judgements which , at least three times, were only driven by $$$....
I will write the letter to Guest Communications, in fact I drafted it in MGM--Studios on Friday 11/29, ........
Hope the other 11/30 cruisers had a easier time dealing with the situation, and DCL, than we had...
mac_tlc